Frequently asked questions about our ordering process
Do you charge VAT?
The short answer is… yes and no. Yes, we charge VAT on all our products, as we are registered for VAT. However, if you are purchasing the majority of our products for use by a ‘disabled’ individual (don’t get started on the terminology – it comes straight from HMRC) then you can fill in the form at checkout with a few details, and we can supply most of our products free from VAT. If you have any questions or issues with the checkout process, please get in touch.
Do I get a discount for ordering in bulk?
Can I customise the symbols that come with the set?
However, we do recognise that some customers will require additional symbols with their products to allow them to get the very most out of them. That’s why we’ve introduced our expansion packs. These are themed packs of 24 symbols, designed to increase how much use you can get out of your product. We also do sheets of blank symbols which you can either draw on yourself (using permanent pen), or print directly onto (using a laser printer).
We are constantly increasing our range of expansion packs, so by all means – if you don’t see something you need, please do get in touch and we can see what we can do.
Do you offer accounts for schools and other organisations?
Can I download a copy of your catalog?
How much do you charge for shipping?
For orders over £30, we offer free postage within the UK as a way of thanking you for your order.
If you are one of our paid members, then free postage within the UK (and reduced worldwide postage) is one of the perks of your membership – enjoy 🙂
Postage rates to the rest of the world vary, so please check when ordering.
Do you ship outside the UK?
When will I receive my order?
If you’re outside the UK, postage could take up to a week, so please be patient (we promise we’re worth it!)
How do I pay for my order?
Can I use Paypal to checkout if I don't have an account with them?
Do you accept other payment methods?
Can you ship to an address that is different to the address my card is registered to?
I can't checkout....
We are happy to help, so if you have checked your billing and card addresses are the same, then please do get in touch and we’ll be happy to help you complete the checkout process.
Can I return my products?
If, for whatever reason, you are not happy with your products, then please get in touch in the first instance. We will do everything possible to resolve the issue for you.
If you’re still not happy, then we will of course refund your order subject to the products being returned.